Donor Stewardship Coordinator
HOW TO APPLY: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7153219
COMPANY SUMMARY
Join United Way of Greater Rochester and the Finger Lakes and become part of a collaborative, mission-driven team dedicated to creating lasting impact across our community. Guided by our values of integrity, action, caring, and teamwork, we foster a welcoming and inclusive culture where employees are encouraged to bring their authentic selves to work and grow professionally. We offer competitive benefits, generous paid time off, retirement and wellness programs, hybrid work flexibility, professional development opportunities, and meaningful ways to give back while building strong connections with colleagues who are passionate about making a difference.
The Donor Stewardship Coordinator plays a critical role in supporting the cultivation and stewardship of individual donors across all giving levels—both within and outside of Workplace Campaigns—with the goal of increasing engagement and growing giving year over year.
This role ensures a consistent, donor-centered experience that moves individuals through the donor giving pyramid by strengthening relationships, enhancing communications, and executing meaningful engagement opportunities. Reporting to the Associate Director of Individual Giving, the Donor Stewardship Coordinator provides input into donor engagement and communication strategies and is responsible for executing key stewardship initiatives across the Individual Giving program.
ESSENTIAL FUNCTIONS
Donor Stewardship & Engagement Execution:
Executes donor stewardship strategies that support retention, engagement, and increased giving across all individual donor segments
Supports cultivation and stewardship efforts for donors at all levels, ensuring a consistent and positive donor experience
Contributes to moving donors up the giving pyramid through intentional engagement and recognition activities
Leadership Giving Network Support:
Executes two annual Leaders United newsletters, ensuring timely, engaging, and donor-centered content
Coordinates and executes Leadership Giving Network engagement events and activities throughout the year
Manages weekly welcome letters to new Leadership Giving Network members
Coordinates community award congratulatory outreach to donors and prospects
Donor Communications & Acknowledgement:
Maintains donor data base ensuring integrity and accuracy of donor demographics, contact information and donor gift records
Provides input on donor engagement and communication strategies across all giving levels
Event Coordination & Stewardship Activities:
Coordinates logistics for donor cultivation and stewardship events, including invitation lists, RSVPs, and event materials
Coordinates with Marketing and Communications to produce invitations, electronic messaging, event signage, video content and event photography
Manages registration and donor experience elements at events, ensuring a welcoming and organized experience
Data, Systems & Reporting:
Maintains accurate and timely donor data within CRM systems
Coordinates with IT to prepare segmented donor lists for communications and events
Tracks engagement activities and supports reporting on donor stewardship efforts
Ensures data integrity to support strategic decision-making
Cross-Functional Collaboration:
Works closely with Individual Giving, Marketing & Communications, and Community Impact teams to align donor engagement efforts
Supports integration of stewardship activities across Workplace Campaigns and individual giving strategies
Serves as a connector across donor segments to ensure consistency in messaging and experience
ROLE CLARITY WITHIN INDIVIDUAL GIVING STRUCTURE
Senior Director of Individual Giving and Strategic Fundraising Initiatives:
Oversees all Individual Giving activities and Gift Officers
Leads strategy across all donor segments and strategic fundraising initiatives
Responsible for growth in asset-based giving, planned giving, legacy, and endowment gifts
Associate Director of Individual Giving (Donors under $10,000):
Develops strategy for donors under $10,000
Oversees execution across annual and mid-level giving segments
Responsible for achieving or exceeding fundraising goals within assigned portfolio
Associate Director of Major Giving (Donors $10,000+):
Develops strategy for major and leadership-level donors
Oversees execution of major gift strategies
Responsible for achieving or exceeding fundraising goals within assigned portfolio
Mid-Level Gift Officer:
Provides input into strategy for donors $1,000–$9,999
Leads execution of strategy for this portfolio
Accountable for relationship management and revenue outcomes
Donor Stewardship Coordinator:
Supports execution of donor engagement and stewardship strategies across all giving levels
Provides input into communication and engagement strategies
Responsible for consistent donor experience, recognition, and engagement activities that support donor growth
SKILLS AND COMPETENCIES
Strong organizational and project management skills
Excellent written and verbal communication skills
Attention to detail and commitment to accuracy
Relationship-oriented with strong interpersonal skills
Ability to manage multiple priorities and deadlines
Proficiency with CRM systems and data management
Collaborative team player with a proactive mindset
Passion for mission-driven work
EDUCATION AND EXPERIENCE
Associate’s or Bachelor’s degree in a related field preferred, or equivalent experience
2–4 years of experience in administrative support, event coordination, fundraising, or customer engagement
Experience working with CRM systems and donor communications preferred
REPORTS TO: Associate Director of Individual Giving
SUPERVISORY RESPONSIBILITY: May supervise interns, volunteers, or temporary staff
WORK SCHEDULE AND TRAVEL: Hybrid. Some Nights and Weekend Events. Local travel may be required
FLSA CLASSIFICATION: Non-Exempt
SALARY RANGE: $58,000-$65,000
* The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered.
HOW TO APPLY: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7153219
JOIN THE TEAM!
United Way of Greater Rochester and the Finger Lakes is a dynamic and collaborative work environment comprised of dedicated professionals who are driven to make our community a better place. Join our team and make an impact serving our region with your time and talent.
OUR MISSION
Mobilize the goodwill and resources of our community so that everyone can thrive.
OUR VALUES
Within our organization and the communities we serve, we act consistently with…
- Integrity - We do what we say
- Action - We work to make something better today
- Caring - We remember the human connection
- Teamwork - We believe in the power of collaboration
CULTURE STATEMENT
We are committed to creating a welcoming environment that embraces, values, respects, and encourages people to show up as their authentic selves to produce their best work. Together we ensure that processes, policies, and practices foster fairness, belonging, and equity that reflect the views and values of all people within all levels of our organization.
WHAT WE OFFER
- Competitive financial and wellness benefits
- Generous paid time off, retirement plan, and other fringe benefits
- Hybrid working arrangements
- Opportunities to give back to the community in life-changing ways
- Paid professional development
- Team events and internal committees for connection opportunities and fun!
This job description lists only the responsibilities and qualifications deemed essential to the position in support of the ADA. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. United Way of Greater Rochester and the Finger Lakes is an Equal Opportunity Employer. This policy prohibits discrimination based on sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression, disability, genetic predisposition, veteran status, or status as a member of any other protected group or activity